At Ilan Throws, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below.
1. Order Processing
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All orders are processed after confirmation and prepared for dispatch as quickly as possible.
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Please ensure that your delivery details are accurate and complete to avoid delays.
2. Shipping Method
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Orders are shipped directly to the address provided at checkout.
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Delivery times may vary depending on your location and availability of the product.
3. Payment Method
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We currently accept Cash on Delivery (COD) only.
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Payment must be made in full at the time of delivery to successfully complete the order.
4. Delivery Timeline
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Standard delivery usually takes 3–7 business days, depending on your location.
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Unexpected delays (such as weather conditions, logistical issues, or regional restrictions) may extend delivery times.
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You will be notified if there are significant changes in your delivery schedule.
5. Shipping Charges
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Shipping fees, if applicable, will be clearly displayed during checkout.
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In some cases, free shipping may be offered as part of a promotion.
6. Failed Deliveries
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If the delivery attempt fails due to incorrect address or unavailability of the recipient, we may contact you to arrange a reattempt.
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Additional charges may apply for repeated delivery attempts.
7. Damaged or Missing Items
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If you receive a product that is damaged or missing from your order, please contact us within 48 hours of delivery with details and photos.
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We will review your request and arrange for a replacement or resolution as appropriate.
8. Contact Us
For any questions regarding shipping, please reach out to us at [email protected].