At Ilan Throws, we value your satisfaction and strive to provide you with high-quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
-
Returns are accepted only if the item is damaged, defective, or not as described.
-
Items must be in their original condition, unused, and with all packaging intact.
-
Customized or used products are not eligible for return.
2. Return Process
-
To request a return, please contact us within 48 hours of delivery with your order details and clear photos of the issue.
-
Once your request is reviewed and approved, we will guide you through the return process.
3. Refunds
-
Since we accept Cash on Delivery (COD) only, refunds will be processed in the form of replacement products or a direct cash refund upon successful return.
-
Refunds will be issued only after the returned item has been received and inspected.
-
The processing time for refunds may vary depending on your location.
4. Exchanges
-
If you prefer, you may request an exchange instead of a refund for eligible items.
-
Exchanges are subject to product availability.
5. Non-Returnable Items
-
Products that have been used, washed, or damaged due to customer handling are not eligible for return or refund.
-
Items marked as final sale cannot be returned or refunded.
6. Contact Us
For questions or concerns about returns and refunds, please reach out to us at [email protected].